SOURCE-LINKED INTELLIGENCE

Slower downloads in the Asia-Pacific region

Hugging Face Status · incident · Sep 22, 2026 · UTC

The upstream network capacity issue affecting our Singapore CDN location has been resolved, and download performance for Asia-Pacific users is back to normal. We've returned traffic routing to its usual configuration. Thank you for your patience.

Read original source ↗ Open in workspace

recordType: article
status: resolved
evidenceStatus: provider-reported
region: Global

Reported occurrence date: 2026-09-22T18:48:00.000Z

Evidence & attribution

Hugging Face Status · 2026-09-22T18:48:00.000Z

First collected: 2026-09-22T19:31:00.508Z. This is not the publication date.

Observed changes

AIIC observation times, not verified publisher revision times. Up to eight recent revisions.

2026-09-25T19:52:30.680Z

summary: The Asia Pacific region continues to experience degraded performance due to impaired underlying network capacity. The root cause is identified as the rupture of a subsea cable between China and Japan, rerouting traffic onto the remaining capacity. We continue to monitor the situation and are diverting part of traffic to healthy regions. → The upstream network capacity issue affecting our Singapore CDN location has been resolved, and download performance for Asia-Pacific users is back to normal. We've returned traffic routing to its usual configuration. Thank you for your patience.
status: ~~degraded~~ → resolved

2026-09-25T13:22:35.033Z

summary: We're seeing slower download speeds for some users in the Asia-Pacific region who are served by our Singapore CDN location. Reduced network capacity between cloud regions is impacting our ability to download files that aren't already cached in the region. We are not seeing an increased error rate, so downloads should complete successfully. To reduce the impact, we're sending some Asia-Pacific traffic to our other CDN locations. Some users may see higher latency while this is in place. We're monitoring this closely and will post updates as things change. → The Asia Pacific region continues to experience degraded performance due to impaired underlying network capacity. The root cause is identified as the rupture of a subsea cable between China and Japan, rerouting traffic onto the remaining capacity. We continue to monitor the situation and are diverting part of traffic to healthy regions.

2026-09-22T20:51:54.697Z

summary: We're seeing slower download speeds for some users in the Asia-Pacific region who are served by our Singapore CDN location. Reduced network capacity between cloud regions is impacting our ability to download files that aren't already cached in the region. We are not seeing an increased error rate, so downloads should complete successfully. We're monitoring this closely and will post updates as things change. → We're seeing slower download speeds for some users in the Asia-Pacific region who are served by our Singapore CDN location. Reduced network capacity between cloud regions is impacting our ability to download files that aren't already cached in the region. We are not seeing an increased error rate, so downloads should complete successfully. To reduce the impact, we're sending some Asia-Pacific traffic to our other CDN locations. Some users may see higher latency while this is in place. We're monitoring this closely and will post updates as things change.