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Reducing Barriers to Academic Support: Evaluating a Course-Specific RAG System for Addressing Help-Seeking Disparities in Higher Education

arXiv · AI, language, vision and robotics · article · Sep 18, 2026 · UTC

Access to academic support is a key determinant of student success, yet students experience it unequally: some readily seek help from lecturers or tutors, while others hesitate due to anxiety, fear of judgement, uncertainty about expectations, or low confidence in their understanding. This may be especially evident in computing education, where programming tasks are cumulative and cognitively demanding. Although students increasingly turn to general-purpose generative AI tools, these can produce responses that are inaccurate, insufficiently contextualised, or misaligned with module expectation

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