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Adapting from Downturns: Prediction of Long-Term Conversational-Skill Development in Mental-Health Crisis Counselors

arXiv · AI, language, vision and robotics · article · Sep 3, 2026 · UTC

How do people learn to become better conversationalists? This question is especially important in the context of mental-health counseling, where conversational skills are essential, yet volunteer counselors often have limited access to supervision and structured feedback. Understanding how counselors develop their ability to steer conversations toward positive outcomes -- and identifying early which counselors are (not) on track to improve -- can help prioritize support for the counselors who need it most. In this work, we introduce the task of predicting, early in a conversationalist's career

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